This has been going on for several months and I don’t know what to do at this point. So I’ll ask here and cross my fingers for suggestions.
I get randomly disconnected for no apparent reason. Sometimes I can go hours between disconnects, sometimes only minutes. I never know when it will happen, just that it will. Makes it rather difficult to get any short multiplayer matches going, much less MMORPG’s which take forever to get anything done. Also pretty much kills streaming Netflix or downloading movie rentals from the Zune Marketplace too.
My ISP is Comcast. I’ve called support, I’ve spoken with reps on Twitter and have had two house calls — the last one was in December, I think?
Originally I had an old DOCSIS 1.0 Linksys cable modem and the WRT54G router. In December I thought perhaps they were old and malfunctioning so I bought a new Motorola SB6120 DOCSIS 3.0 modem and a Netgear WNDR3700 802.11-N router. I also signed up for the more expensive speed package from Comcast to accomodate the additional speed that DOCSIS 3.0 affords.
No luck. I’m still being constantly disconnected.
I’ve removed the router from the equation, so it’s not the networking that’s causing it.
The technician who stopped by last month plugged in his little signal box thingie into the cable line and said I have a very strong signal to the modem. He got up into the cable access box near the circuit breakers and removed all cable signal from the guest bedroom, taking me from four rooms with cable to only three, the idea being that removing one room would strengthen the signal to the others. Apparently that isn’t working either.
The last item I had on my end was the actual RG6 cable from the wall to the modem, which was a couple years old so I bought a brand-new one yesterday, allegedly on the higher-end for digital cable. I’m still being disconnected.
At this point, my temper is getting the best of me every time it happens, which is rather frequently recently.
Any suggestions on other things to check or ideas why I’m being disconnected? I’m paying a hefty sum monthly to Comcast for fast internet. And it is fast. For the few minutes it let’s me stay online.
In the time it took me to write these few short paragraphs, I’ve been disconnected 3 times… :mad:
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change your provider. I love comcast, don’t get me wrong, I think they are the best deal in the US (of the poor deals we get) But if they aren’t providing you with consistent service switch to another non-cable provider so that you’re riding on a different system.
Have you tried it with another computer? Does the disconnection happen such that you can watch your modem and/or router try to reconnect? And if you can see the disconnection happen on your hardware, does it disconnect on the modem and the router, or just the router? Does it happen if you connect wirelessly (if your router supports that)?
@Tipa: This is my 5+ yr. old desktop and previously I was using the desktop that died last month, so that makes 2 PC’s plugged directly into the router/modem. I also have my laptop, phone, and Xbox 360 using the wireless network but if the modem disconnects, so does the router…
@Thallian: Unfortunately I think Comcast is the only game in town. Also I get free cable tv as part of my condo fees so I’m only paying for internet from Comcast, which is still something like $62/month for their highest speed tier package.
Tried changing all your cables? Most of the time when I have networking problems it’s a freaking cable.
The other potential option is to try and plug your cable modem directly into the line where it comes into the house. Try to eliminate any internal wiring issues and maybe(?) have more evidence to present to Comcast.
I would tend to agree with Genda, if the hardware itself is working then it must be the cabling. In my business tracking down a signal path issue can be a pain, so I understand the frustration.
Every cable is also new…